Idea Management in the Restaurant IndustryFebruary 14, 2019
This blog post describes how an establishment in the restaurant industry, particularly a wine and coffee bar, works with idea management. The aforementioned wine and coffee bar is located in Amsterdam and was founded in December 2016. I am no longer an employee of said bar.
The initial ideas are generated by the owner and the members of staff. Each employee characteristically generates ideas within, but not limited to, their area of expertise. For instance, the head chef and sous-chef largely spawn ideas related to the establishment’s food; nevertheless, chefs and other employees are also involved in more structural and organizational ideas. Such ideas include opening hours, task allocations, purchases, and cleaning. Baristas produce ideas with regards to the bar’s coffee program and the sommeliers, understandably, concepts related to wine and other beverages.
The ideas are refined through meetings and interactions within the workplace. Ideas are refined according to the bar’s concept and business plan and meetings are habitually held short, pre-shift and sometimes mid-shift (the bar is open from early morning until late night). Once refined and evaluated with the relevant employees, the ideas are assessed and put into place by the owner of the bar. In other words, the management is part of a flat organization with a negligible hierarchy and the owner is in charge and makes the final decisions. Because of the few guidelines and routines, the bar remains innovative and able to adapt to the external environment through trial and error (its dynamic capability); however, the lack of guidelines also derives issues with regards to employees who prefer structure and routine. Leadership and encouragement are therefore vital in such businesses. Unlike long-established and bigger organizations, where change is slow, ideas in the bar are occasionally generated and implemented during the same day. Along these lines, the restaurant industry naturally utilizes open innovation. The ideas implemented in a restaurant environment is, in a way, experienced immediately, hands-on, by the consumer. Open innovation renders an extensive relationship network not only with customers, but with suppliers, employees, and other restaurants. Dinner pop-ups with renowned chefs and wine dinners with sommeliers in partnership, as well as other collaborations, are for example frequently hosted at the bar by popular demand.
We live in rapidly changing times, undeniably, and I believe one of the biggest challenges that society is facing, concerning idea management, is the increased number of generated ideas. Today, especially in the Western world, influenced by social media and YouTube, ideas are abundant – it is difficult to separate good ideas from bad ones. Furthermore, the inflation of ideas causes an issue where inimitable new ideas are rare and arguably inferior to that of existing ideas.