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Course Modules

Course News

All good things come to an end or do they?

With the end of module 5 on customers’ experience rooms, the course comes to an end for the open learners of #uce72, while the officially registered participants finish their project work. To all of you, I would like to say thanks for your participation and contributions in the course through blog posts, comments or participation […]

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Latest Posts

Designing for the Digital Divide

2017-08-03 | mark.drechsler

Today saw the release of the 2017 Australian Digital Inclusion Index, which can be downloaded from the Telstra Sales Portal Digital Inclusion website. The report had some positive, although expec...

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Students as partners – moving beyond the customer concept

2017-06-21 | mark.drechsler

The debate of whether students are or are not ‘customers’ of their University is a well worn one, so it was of great interest to see this report published today via Universities UK which p...

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Ett biblioteks servicescape

2017-05-21 | Gunilla Christiansson

Servicescape, bibliotekInför detta blogginlägg passade jag på att besöka vår stads bibliotek eftersom jag alltid har svårt att hitta där.Miljön är ö...

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Gunillas blogg 2017-05-16 21:16:00

2017-05-16 | Gunilla Christiansson

Since I assume that most participants in the course speek Swedish, I will write in Swedish instead. If I am all wrong - tell me, and I will switch to English again. 😊Videon "Physical Evidence ...

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Module 5 – Customer’s experience rooms (week 2)

2017-05-16 | uce2017

In your blog post for week 2 reflect upon one or two videos presented above and reflect on how the presented concepts relate to your organisation. Working at a swedish publisher with several different...

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mod 5, w2, Video commenting

2017-05-12 | erikvrfrisk

A very exciting blog post headline isn’t it! Using SMS or messages back and forth with our customers, I didn’t think there’d be that much of a servicescape to analyze or discuss. We ...

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Changes in the Australian Higher Ed LMS landscape – a wave, or just a ripple?

2017-05-09 | mark.drechsler

This week, the University of Sydney announced that it was migrating from Blackboard Learn to Canvas, joining RMIT and the University of Adelaide who have also announced similar moves in the last ...

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Expectations on module 5, costumers experience room

2017-05-07 | Gunilla Christiansson

This time, I can´t make up my mind if I will find this module interesting or not. Will the focus on the costumers and employees experience room be too detailed to tickle me? Or will I find new w...

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Expectations on Customer’s experience rooms.

2017-05-05 | erikvrfrisk

I’ve always considered this theme to be rather unexploited by many/most institutions. Perhaps this is the case as service providers don’t realize the huge potential of improving the custom...

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