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Course Modules

Course News

All good things come to an end or do they?

With the end of module 5 on customers’ experience rooms, the course comes to an end for the open learners of #uce72, while the officially registered participants finish their project work. To all of you, I would like to say thanks for your participation and contributions in the course through blog posts, comments or participation […]

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Latest Posts

Applying a startup mindset to internal IT projects

2018-09-19 | mark.drechsler

A few weeks back I wrote a post about the kick off of a Digital Workplace project, encompassing synchronous collaboration (such as live chat), asynchronous collaboration (document sharing/collaboratio...

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The power of the uncomfortable keynote

2018-09-11 | mark.drechsler

I was privileged in the last 48 hours to attend two of the best keynote presentations, actually no, the two best keynote presentations I’ve seen in my twenty years of attending education-related...

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Learning from agribusiness and the value of looking outwards

2018-09-05 | mark.drechsler

In my three years working at Flinders and the seven years before that doing consulting work across a whole bunch of other unis, it has struck me that the Higher Ed sector isn’t always brilliant ...

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The IT project governance group – kickstarting Agile behaviour change in a Digital Workplace project

2018-08-30 | mark.drechsler

I scared an Agile coach this week. I’ve recently taken on a project role as Product Owner for an IT project we’re calling the Digital Workplace project, which aims to more effectively leve...

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Difference in how the project team would be managed in an Agile vs. a traditional project

2018-06-26 | 10aashaju

Agile project leaders lead teams while traditional project managers manage the task. In a traditional project environment, the project manager focus is on managing tasks for the team. The PM duties ar...

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An Interaction between customer and servicescape…

2018-06-01 | mb

Recently I discovered an online shopping application. What this application claims to offer is a convenient way of shopping. It offers a wide range of products from clothing to house decoration. Due t...

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A visit to a funeral agency

2018-05-25 | Anu Majkvist

Due to a recent personal loss, last week I visited a funeral agency. Since this visit for obvious reasons is very much on top of my mind, I will take this opportunity to reflect upon the physical spac...

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Resource integration and servicescapes

2018-05-24 | Anu Majkvist

Resource integration gives a new perspective to how the customer's are affected and co-create value to the product or service. In her tutorial video, assistant professor Maria Åkesson decribes resour...

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Customer’s experience rooms

2018-05-23 | Anu Majkvist

The surroundings in which the customer experiences the purchase of the product or a service is important for all the good reasons: it reflects to the products quality, price, user-friendliness and sty...

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