Understanding Customer Experience
I am working for the Swedish NREN who is offering services to Swedish universities. According to the service logic model customer experience is decisive for the value created though the service. Attending a course like this, I hopefully get both insights on how customer experience will be in a course using one of these services but also being […]
You can read about my professional background in linkedIn.
Day two of cMOOC with internet havoc
What a rollercoaster ride the first two days of our new open course have been. After a fantastic start yesterday, with a lot of new registrations and the first participants connecting their blogs to the course homepage, the unthinkable happened this af…
Start of my first open networked learning course
After a good year of planning, I finally kicked-off my first cMOOC today. Almost one and a half years ago, I started this blog as a participant in FDOL. Today, already on the first day of the course, I have participants from Sweden and around the world…