Agile project leaders lead teams while traditional project managers manage the task. In a traditional project environment, the project manager focus is on managing tasks for the team. The PM duties are calculating the effort and duration that it will take to complete tasks and deliver on time. This notion is programmed in the of … Continue reading Difference in how the project team would be managed in an Agile vs. a traditional project
Recently I discovered an online shopping application. What this application claims to offer is a convenient way of shopping. It offers a wide range of products from clothing to house decoration. Due to my work, I don’t have much free time to spend strolling around the malls so I tend to experiment with a lot … Continue reading An Interaction between customer and servicescape…
Posted: May 25, 2018 | By: Anu Majkvist - 0 comments
Due to a recent personal loss, last week I visited a funeral agency. Since this visit for obvious reasons is very much on top of my mind, I will take this opportunity to reflect upon the physical space and servicescape of the funeral office. This being…
Posted: May 24, 2018 | By: Anu Majkvist - 0 comments
Resource integration gives a new perspective to how the customer’s are affected and co-create value to the product or service. In her tutorial video, assistant professor Maria Åkesson decribes resource integration as how the customers interact with eac…
Posted: May 23, 2018 | By: Anu Majkvist - 0 comments
The surroundings in which the customer experiences the purchase of the product or a service is important for all the good reasons: it reflects to the products quality, price, user-friendliness and style. In this on-going module of the course Understand…
As analyzed in the previous post, I made a very good example of resource integration who simplify people lives and health. In my country, we should take example from Sweden. I understand it would require some costs but benefits will be higher. Using the principle of “resource integration” explained by associate professor Maria Åkesson, we … Continue reading Mod.5 week 4. Reflect upon how you could improve the work of your business.
Posted: May 23, 2018 | By: Ahmed Ibrahem - 0 comments
one to key subjects become interested in recently is the application with new Resing Technology of the AI in the customer experience the I believe there are the new opportunity and era of the customer experience by finding Logic between the above 4 Pictures. Recalling the Lecture of the Jörg about the “Customer experiences of resource integration” the customer experience is … Continue reading The Integration of the Landscape Resources with the Digital Resources From Landscape to Landspace
A prominent marketing concept posits that a customer’s satisfaction with an experience is based on prior expectations. To the extent that customer expectations differ from experience, confirmation or disconfirmation is said to occur. In other words, if you expect to be happy with a new toy and you are, your expectation is confirmed. If you’re not […]
I would like to comment on the video that talks about the “Physical evidence and the servicescape” by Brian Wilson. I liked the ending phrase of the video “All physical evidence of a business sends a message to the customers, make sure it’s the one you intend”. Because of my work I travel too much, … Continue reading Reflecting on the module’s videos