Category: Connected blogs

Difference in how the project team would be managed in an Agile vs. a traditional project

Posted: Jun 26, 2018 | By: 10aashaju - 0 comments

Agile project leaders lead teams while traditional project managers manage the task. In a traditional project environment, the project manager focus is on managing tasks for the team. The PM duties are calculating the effort and duration that it will take to complete tasks and deliver on time. This notion is programmed in the of … Continue reading Difference in how the project team would be managed in an Agile vs. a traditional project

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An Interaction between customer and servicescape…

Posted: Jun 01, 2018 | By: mb - 0 comments

Recently I discovered an online shopping application. What this application claims to offer is a convenient way of shopping. It offers a wide range of products from clothing to house decoration. Due to my work, I don’t have much free time to spend strolling around the malls so I tend to experiment with a lot … Continue reading An Interaction between customer and servicescape…

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A visit to a funeral agency

Posted: May 25, 2018 | By: Anu Majkvist - 0 comments

Due to a recent personal loss, last week I visited a funeral agency. Since this visit for obvious reasons is very much on top of my mind, I will take this opportunity to reflect upon the physical space and servicescape of the funeral office. This being…

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Resource integration and servicescapes

Posted: May 24, 2018 | By: Anu Majkvist - 0 comments

Resource integration gives a new perspective to how the customer’s are affected and co-create value to the product or service. In her tutorial video, assistant professor Maria Åkesson decribes resource integration as how the customers interact with eac…

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Customer’s experience rooms

Posted: May 23, 2018 | By: Anu Majkvist - 0 comments

The surroundings in which the customer experiences the purchase of the product or a service is important for all the good reasons: it reflects to the products quality, price, user-friendliness and style. In this on-going module of the course Understand…

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Mod.5 week 4. Reflect upon how you could improve the work of your business.

Posted: May 23, 2018 | By: F. Romano - 0 comments

As analyzed in the previous post, I made a very good example of resource integration who simplify people lives and health. In my country, we should take example from Sweden. I understand it would require some costs but benefits will be higher. Using the principle of “resource integration” explained by associate professor Maria Åkesson, we … Continue reading Mod.5 week 4. Reflect upon how you could improve the work of your business.

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The Integration of the Landscape Resources with the Digital Resources From Landscape to Landspace

Posted: May 23, 2018 | By: Ahmed Ibrahem - 0 comments

one to key subjects become interested in recently is the application with new Resing Technology of the AI  in the customer experience the I believe there are the new opportunity and era of the customer experience by finding Logic between the above 4 Pictures. Recalling the Lecture of the Jörg about the “Customer experiences of resource integration”   the customer experience is … Continue reading The Integration of the Landscape Resources with the Digital Resources From Landscape to Landspace

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Reflect upon how you could improve the work of your business/organization regarding customer satisfaction/experience with the help of the concepts or models highlighted in module 5.

Posted: May 22, 2018 | By: sannauce72 - 0 comments

If we reflect back on the situation with the bus card system for the city where I live, I would be able to make a lot of difference I believe. However, there is always a matter of cost and benefits when making changes. But in this reflection below I will focus on the concepts of … Fortsätt läsa Reflect upon how you could improve the work of your business/organization regarding customer satisfaction/experience with the help of the concepts or models highlighted in module 5.

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Disconfirmation Disconfirmed

Posted: May 19, 2018 | By: CXM – Wow! Really? - 0 comments

A prominent marketing concept posits that a customer’s satisfaction with an experience is based on prior expectations. To the extent that customer expectations differ from experience, confirmation or disconfirmation is said to occur. In other words, if you expect to be happy with a new toy and you are, your expectation is confirmed. If you’re not […]

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Reflecting on the module’s videos

Posted: May 18, 2018 | By: mb - 0 comments

I would like to comment on the video that talks about the “Physical evidence and the servicescape” by Brian Wilson. I liked the ending phrase of the video “All physical evidence of a business sends a message to the customers, make sure it’s the one you intend”. Because of my work I travel too much, … Continue reading Reflecting on the module’s videos

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