Category: Course blog

Reread the tweets from the final tweetchat

Posted: May 18, 2018 | By: Jörg Pareigis - 0 comments

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Welcome to our final tweetchat of the course

Posted: May 17, 2018 | By: Jörg Pareigis - 0 comments

Tomorrow on Friday, 18 May 12.00 – 13.00 CEST (check your timezone) it is my pleasure to lead the final tweetchat of the course on the topic of servicescapes/experience rooms using our Twitter hashtag #uce72. As usual, I will ask questions with a number attached, eg “#uce72 Q1 What do you think of tweetchats?”. Afterwards, you […]

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Watch the recording of webinar 1 of module 5

Posted: May 07, 2018 | By: Jörg Pareigis - 0 comments

We are in the beginning of week 2 of the final module of our course and today, we ran our first webinar on the topic of servicescapes / experience rooms. During the webinar I promised to provide some article regarding e-servicescapes or online servicescapes. Here a shortlist: Harris, L. C., & Goode, M. M. (2010). […]

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Welcome to today’s webinar in module 5

Posted: May 07, 2018 | By: Jörg Pareigis - 0 comments

Hi there! Warm welcome to our first webinar on module 5 on customers’ experience rooms today, Monday, 07 May 12.00 – 13.00 CEST (check your timezone) During the webinar will be discussing the majority of the literature for the module and obviously discuss your questions and practical experiences on the subject matter, so join the […]

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Today’s webinar postponed

Posted: May 04, 2018 | By: Jörg Pareigis - 0 comments

  Hi there! Unfortunately, we have to postpone today’s webinar due to illness. We will run the webinar instead on: Monday, 7 May 12.00 – 13.00 CEST – (check your timezone) Sorry for the inconvenience. Best, Jörg “Event postponed“, is a derivative of “spring, postponed” by Stephen Mackenzie, used under CC BY NC SA. “Event […]

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Warm welcome to the module Customers’ experience rooms

Posted: May 02, 2018 | By: Jörg Pareigis - 0 comments

Hi there! Warm welcome to module 5 of our course, which officially started on Monday. The module, which will be facilitated by me, deals with the physical environment that impacts customers as well as staff of service providers, also called servicescapes or experience rooms. For our open learners this will be the last module of […]

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Welcome to the second and final webinar of module 4

Posted: Apr 25, 2018 | By: Per Echeverri - 0 comments

Dear students! On Friday, 27 April 12.00 – 13.00 CEST (check your timezone) we will have our final webinar in the course module 4 (“Customer Interaction”). Hope you join in. At the webinar, I want to focus on those of you who are officially registered and working with the assignment (see instructions here). I want […]

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Watch the recording of webinar 1 of module 4

Posted: Apr 23, 2018 | By: Jörg Pareigis - 0 comments

Finally, we have been able to upload the webinar recording of the first webinar of module 4 on customer interactions. The webinar is rather short and you can probably skip the first eight minutes, as they were dominated by technical hick-ups. In the rest, Per reminds everyone regarding the assignments, and highlights that he gladly […]

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A greeting from Per

Posted: Apr 12, 2018 | By: Per Echeverri - 0 comments

Dear participants! In an hour we will have a webinar in the course module 4 “Customer interactions” with me, Per Echeverri. I am looking forward to meet with you in the zoom-platform (which is new for me). During the first 2 weeks of this module, you are supposed to watch some videos and read the […]

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Welcome to the first webinar of module 4

Posted: Apr 12, 2018 | By: Jörg Pareigis - 0 comments

Hi there! Warm welcome to our first webinar on module 4 on customer interactions tomorrow, Friday, 13 March 12.00 – 13.00 CEST (check your timezone) The webinar will be more driven by your questions than before and we have a few announcements to do regarding the course literature for the module, so join the fun! […]

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