With the end of module 5 on customers’ experience rooms, the course comes to an end for the open learners of #uce72, while the officially registered participants finish their project work. To all of you, I would like to say thanks for your participation and contributions in the course through blog posts, comments or participation […]
Last Friday, we ran our last webinar for the course. For this special occasion, we invited Søren Traumer Schønnemann, CCO at Language Wire, to talk about Digital Transformation. Unfortunately, we had some technical hick-ups, leading to some lost audio at times. Hope you bear with us anyway. Have a great week and speak soon! /Jörg
Hi there! Warm welcome to our final webinar on module 5 on customers’ experience rooms and in fact of the course, tomorrow, Thursday, 24 May 12.00 – 13.00 CEST (check your timezone) For the final webinar, we have the pleasure to welcome Søren Traumer Schønnemann. Søren is CCO at Language Wire and will present Language Wire’s […]
Tomorrow on Friday, 18 May 12.00 – 13.00 CEST (check your timezone) it is my pleasure to lead the final tweetchat of the course on the topic of servicescapes/experience rooms using our Twitter hashtag #uce72. As usual, I will ask questions with a number attached, eg “#uce72 Q1 What do you think of tweetchats?”. Afterwards, you […]
We are in the beginning of week 2 of the final module of our course and today, we ran our first webinar on the topic of servicescapes / experience rooms. During the webinar I promised to provide some article regarding e-servicescapes or online servicescapes. Here a shortlist: Harris, L. C., & Goode, M. M. (2010). […]
Hi there! Warm welcome to our first webinar on module 5 on customers’ experience rooms today, Monday, 07 May 12.00 – 13.00 CEST (check your timezone) During the webinar will be discussing the majority of the literature for the module and obviously discuss your questions and practical experiences on the subject matter, so join the […]
Hi there! Unfortunately, we have to postpone today’s webinar due to illness. We will run the webinar instead on: Monday, 7 May 12.00 – 13.00 CEST – (check your timezone) Sorry for the inconvenience. Best, Jörg “Event postponed“, is a derivative of “spring, postponed” by Stephen Mackenzie, used under CC BY NC SA. “Event […]
Hi there! Warm welcome to module 5 of our course, which officially started on Monday. The module, which will be facilitated by me, deals with the physical environment that impacts customers as well as staff of service providers, also called servicescapes or experience rooms. For our open learners this will be the last module of […]
Dear students! On Friday, 27 April 12.00 – 13.00 CEST (check your timezone) we will have our final webinar in the course module 4 (“Customer Interaction”). Hope you join in. At the webinar, I want to focus on those of you who are officially registered and working with the assignment (see instructions here). I want […]