Category: Course blog

All good things come to an end or do they?

Posted: Jun 02, 2017 | By: Jörg Pareigis - 0 comments

With the end of module 5 on customers’ experience rooms, the course comes to an end for the open learners of #uce72, while the officially registered participants finish their project work. To all of you, I would like to say thanks for your participation and contributions in the course through blog posts, comments or participation […]

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Warm welcome to webinar 2 of module 5

Posted: May 24, 2017 | By: Jörg Pareigis - 0 comments

Hi there! Warm welcome to our second webinar on module 5 today, Wednesday 24 May 12.00 – 13.00 CEST (check your time zone). We meet as always in: connect.sunet.se/uce72/. If you want to participate with audio and video and if you are not certain if Adobe connect works for you, please make sure to visit […]

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Today’s tweetchat cancelled

Posted: May 19, 2017 | By: Jörg Pareigis - 0 comments

Hi there! Unfortunately, I have to cancel today’s tweetchat. My appologies. I’ll see you on Wednesday at 12.00 CEST for our second webinar of the module. Best, Jörg

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Warm welcome to webinar 1 of module 5

Posted: May 16, 2017 | By: Jörg Pareigis - 0 comments

Hi there! Warm welcome to our first webinar on module 5 today, Tuesday 16 Mayt 12.00 – 13.00 CEST (check your time zone). We meet as always in: connect.sunet.se/uce72/. If you want to participate with audio and video and if you are not certain if Adobe connect works for you, please make sure to visit […]

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Change of date for webinar 1 of module 5

Posted: May 10, 2017 | By: Jörg Pareigis - 0 comments

Hi there! Hope all is well with you! Due to unforeseeable travel complications, I have to change the date for this weeks webinar, unfortunately. We will run the webinar next Tuesday, 16 May 12.00 – 13.00 CEST (check your timezone). We meet as always in: connect.sunet.se/uce72/. My appologies for any inconveniences this may cause. Best […]

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Reread the first tweetchat of module 5

Posted: May 08, 2017 | By: Jörg Pareigis - 0 comments

[View the story “#uce72 Tweetchat 1 of module 5” on Storify]

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Welcome to tweetchat 1 of module 5

Posted: May 04, 2017 | By: Jörg Pareigis - 0 comments

Tomorrow, Friday, 05 May 12.00 – 13.00 CEST (check your timezone) it is my pleasure to lead the first tweetchat on the topic of experience rooms using our Twitter hashtag #uce72. As before, I will ask questions with a number attached, eg “#uce72 Q1 This is a question?”. Afterwards, you reply with #uce72 and A1 […]

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Warm welcome to the module Customers’ experience rooms

Posted: May 02, 2017 | By: Jörg Pareigis - 0 comments

Hi there! Warm welcome to module 5 of our course, which officially started yesterday. The module, which will be facilitated by me, deals with the physical environment that impacts customers as well as staff of service providers, also called servicescapes or experience rooms. For our open learners this will be the last module of the […]

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Today’s webinar moved due to illness

Posted: Apr 13, 2017 | By: Jörg Pareigis - 0 comments

Hi there! Unfortunately, we have to change the date for today’s webinar, as Per Echeverri is ill today. We will run the webinar on Tuesday, April 18, at 12:00 CEST instead. Happy Holidays everyone! /Jörg

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Warm welcome to module 4 on customer interactions

Posted: Apr 06, 2017 | By: Jörg Pareigis - 0 comments

Dear course participants, Welcome to the module 4 in #UCE72, focusing on “customer interaction” and “service encounter”. I suggest that you start this module by reading major part of the literature and in parallel watch the videos. You find the weekly breakdown here as usual. We are not going to have a webinar this week. […]

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