Category: Course blog

Warm welcome to the module Customers’ experience rooms

Posted: May 02, 2017 | By: Jörg Pareigis - 0 comments

Hi there! Warm welcome to module 5 of our course, which officially started yesterday. The module, which will be facilitated by me, deals with the physical environment that impacts customers as well as staff of service providers, also called servicescapes or experience rooms. For our open learners this will be the last module of the […]

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Today’s webinar moved due to illness

Posted: Apr 13, 2017 | By: Jörg Pareigis - 0 comments

Hi there! Unfortunately, we have to change the date for today’s webinar, as Per Echeverri is ill today. We will run the webinar on Tuesday, April 18, at 12:00 CEST instead. Happy Holidays everyone! /Jörg

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Warm welcome to module 4 on customer interactions

Posted: Apr 06, 2017 | By: Jörg Pareigis - 0 comments

Dear course participants, Welcome to the module 4 in #UCE72, focusing on “customer interaction” and “service encounter”. I suggest that you start this module by reading major part of the literature and in parallel watch the videos. You find the weekly breakdown here as usual. We are not going to have a webinar this week. […]

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Reread the second tweetchat on module 3

Posted: Apr 05, 2017 | By: Jörg Pareigis - 0 comments

[View the story “#uce72 Tweetchat 2 of module 3” on Storify]

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Welcome to tweetchat 2 of module 3

Posted: Mar 31, 2017 | By: Jörg Pareigis - 0 comments

Today, Friday, 31 March 12.00 – 13.00 CEST (check your timezone) Lars E Olsson will lead the second tweetchat on the topic of influencing strategies using our Twitter hashtag #uce72. Lars will ask questions with a number attached, eg “#uce72 Q1 This is a question?”. Afterwards, you reply with #uce72 and A1 for replies to […]

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Recording of webinar 2 of module 3

Posted: Mar 27, 2017 | By: Jörg Pareigis - 0 comments

Hi there! On Friday, we had the second webinar of module 3 with Pernille K Andersson on the influencing principle of liking and other related topics. You can watch the recording in case you missed it. Regarding upcoming events, here is an overview of all live events for our course. On Friday, we will be […]

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Welcome to our webinar tomorrow, Friday 24/3 12.00 CET

Posted: Mar 23, 2017 | By: Jörg Pareigis - 0 comments

Hi there! Warm welcome to our second webinar on module 3 tomorrow, Friday, 24 March 12.00 – 13.00 CET. The webinar will be hosted by our colleague Pernille K Andersson, which should be familiar to you from the videos of the module. We meet as always in: connect.sunet.se/uce72/. If you want to participate with audio […]

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Recording of webinar 1 of module 3

Posted: Mar 18, 2017 | By: Jörg Pareigis - 0 comments

Hi there! On Friday, we had the first webinar of module 3 with Lars E Olsson and special guest Tobias Otterbring. You can watch the recording in case you missed it. We only had two participants, probably due to the fact that the reminder for the event was not sent out. For your convenience, here […]

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Welcome to our webinar today, Friday 17/3 12.00 CET

Posted: Mar 17, 2017 | By: Jörg Pareigis - 0 comments

Hi there! Warm welcome to our first webinar on module 3 today, Friday, 17 March 12.00 – 13.00 CET. We meet as always in: connect.sunet.se/uce72/. If you want to participate with audio and video and if you are not 100% certain that Adobe connect works for you, please make sure to visit Café Connect before […]

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Reread first tweetchat of module 3

Posted: Mar 16, 2017 | By: Jörg Pareigis - 0 comments

[View the story “Tweetchat 1 of module 3” on Storify]

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