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Understanding Customer Experience
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Modules
Module 1 – Getting ready for open networked learning
Module 2 – Psychological aspects behind customer experiences
Module 3 – Influencing strategies
Module 4 – Customer interactions
Module 5 – Customer’s experience rooms
Module 6 – Project Work
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Two courses in one
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Participating in an Open course
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Archive: Participating in an Open course
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Archive: Module 1 – Getting ready for open networked learning
Archive: Module 2 – Psychological aspects behind customer experiences
Archive: Module 3 – Influencing strategies
Archive: Module 4 – Customer interactions
Archive: Module 5 – Customer’s experience rooms
Archive: Module 6 – Project Work
Connected blogs
Course blog
Archive: Course video