Module 1 – Getting ready for open networked learning

January 22 – February 4
Facilitator: Assistant Professor Jörg Pareigis

During these two important weeks the focus is to familiarize oneself with the online learning spaces and to connect with peers and facilitators. You will be setting up your own blog and Twitter account, in case you do not have one already and are encouraged to share expectations, background knowledge, as well as experiences and practices.

Wednesday, January 24 at 12.00 CET (check your time zone) – watch the recording

The course will start with an introduction webinar where we will present the structure and the design of the course and will get to know each other. The webinar will consist of presentations from the course coordinators followed by questions and discussions regarding the course. In order to participate, simply click the following link and enter your name. You might be required to install the program Zoom:

Wednesday, January 31 at 12.00 CET (check your time zone).

In this webinar, we will take questions and answers regarding the any aspects of the course, help you with setting up and connecting your blog to the course homepage or anything else.

We will meet as always in:

In the first two weeks of our course, the main focus is on getting ready for open networked learning and participating successfully in Understanding Customer Experience. It is probably useful to think about what successful participation in a course like this means. What does it mean for you?

The following video provides one example of what success is and how to study in a course like ours:

As stated in the movie, we should try to get to know each other and we need to familiarize ourselves with the tools we use. In order to achieve this, we have three small assignments for you.


1. Set up and connect your blog
This course is very much about reflection as well as learning through writing and commenting. This work is done on personal blogs, connected to the course home page. The reason for this is twofold. First, learning is very much a social activity and we have a fantastic group of participants from many different backgrounds. We can learn from and with each other by elaborating on each other’s thoughts and ideas. Second, we want you to be able to keep your reflections and comments even after the course has come to an end. Blogs are a perfect tool for both goals. Therefore, if you do not have a personal blog already, we would like you to set one up.

Each module in the course will build around several reflective blog posts. These, as well as other posts you write, are collected to our connected blogs section on the front page of the course website. To connect your blog just register it in the form on the page below.

Read more about this and connect your blog here

2. Write an introduction

For a distance course like ours and your learning, it is very important to get to know each other. Therefore, tell us a little bit about yourself. You can reflect on your motivation for taking this course, your experiences in using social media, which module you are particularly interested in, other topics which are of interest regarding customer experience, your ”academic” background or if you are reading scientific articles as part of your job.

When you are finished, publish the introduction on your blog! Upload a picture of you, so we can attach a face to your name, which makes everything so more nicer. If you want, you can also record a short video of yourself.

3. Create a Twitter account
We will use Twitter as a means for communication throughout the course. If you have an account today already, all you have to do is start using our hashtag #uce72 to join the discussion around the course and find all its related tweets. Once you write a new reflective blog post, tweet about it and include our hashtag.

If you don´t have a Twitter account, please register for one at

You might also want to follow @joergelp and @openUCE.

As officially admitted student to the credit bearing course FEAD72, you have a couple of more activities in the first two weeks of the course.

1. Retrieve your student account
As officially admitted student, you will need to retrieve your student account. With your student account you can register yourself in the course at “My Page”, you can hand in your final report and get access to the library services.

More information about retrieving your student account.
Mer information om att hämta ditt studentkonto.

2. Register for the course under “My Page”
As officially admitted student, you will also need to register for the course under “My Page”. For this, you will need your student account, so retrieve it first.

More information about web registration.
Mer information om webbregistreringen.