This course i an open access graduate course from the Karlstad Business School in conjunction with the Service Research Center – CTF. The level of the course content is on advanced university level based, builds on research conducted at CTF and is facilitated by active researchers.
Read more about the course here
Two courses in one
Understanding Customer Experiences is offered in two different versions, as an “official” credit bearing distance course and as an open networked learning course.
Read more about these two options
Participating in an open course
Two videos that gives you a great insight in what to expect, what to do and how to succeed in an open course.
Watch the videos
The course blog
Follow the discussions and reflective blogs on the course homepage. If you only want to read the posts from the organizers. This is the place.
Go to the course blog
How to find articles & literature
The course includes different kind of literature. Some books and some articles that can be downloaded from the Internet.
Read more here
Tools & Platform
Learn more about the different tool we are using.