Understanding Customer Experience
I am working for the Swedish NREN who is offering services to Swedish universities. According to the service logic model customer experience is decisive for the value created though the service. Attending a course like this, I hopefully get both insights on how customer experience will be in a course using one of these services but also being able to reflect from a conceptual point of view.
Costumer interaction and experience rooms sound most interesting too me. I want to look at it from the viewpoint of interacting in a virtual room, like in webconferencing.
Hope too meet you all in the next weeks.