Warm welcome to the module Customers’ experience rooms
Hi there!
Warm welcome to module 5 of our course, which officially started on Monday. The module, which will be facilitated by me, deals with the physical environment that impacts customers as well as staff of service providers, also called servicescapes or experience rooms.
For our open learners this will be the last module of the course. For the officially registered students, the course will end with the final project work and an obligatory presentation on June 5.
Due to the public holidays, we will have one live event on a Thursday. Here you have an overview of all of them:
Webinar 1: Friday, 4 May 12.00 – 13.00 CEST (check your timezone)
Tweetchat: Friday, 18 May 12.00 – 13.00 CEST (check your timezone)
Webinar 2: Thursday, 24 May 12.00 – 13.00 CEST (check your timezone)
For the second webinar it is my pleasure to welcome Søren Schønnemann. Søren is CCO at Language Wire and will be talking about digital transformation.
You can find more information about the Tweetchat and how to participate in the webinars under the menu “THE COURSE -> Tools & Plattforms”. For the webinars, we meet as always in: sunet.zoom.us/my/uce72/. You need a headset in order to participate.
Once more, warm welcome to the module and I am looking forward to your reflective blog posts over the coming weeks and to interact with you. Don’t forget to tweet about them, including the hashtag #uce72. Also, don’t forget to read and comment each other’s work in order to get a discussion going and network with others.
Best,
Jörg