Welcome to module 5

By Jörg Pareigis, 2015-04-27

Hi there!

Warm welcome to module 5 of our course, which officially starts today. The module, which will be facilitated by myself, deals with the physical environment that impacts customers as well as staff of service providers, also called servicescapes or experience rooms.

I am looking forward to your reflective blog posts over the coming weeks and hope that you will also tweet about them, including the hashtag #uce151. Keep up the good work with readig and commenting each others’s work.

We will conduct two webinars and one tweetchat as part of the module. Due a number of public holidays and a conference, these will take place on different times than usually.